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CalicoKid
Participant
April 11, 2014
Question

CC Installation Problems

  • April 11, 2014
  • 1 reply
  • 681 views

Hi All,

I'm trying to install CC Enterprise on a Mac (OS 10.6.8) at an FE College that runs behind server firewalls running SOPHOS intivirus software.

I build the package, download, and start the install which looks like it's going fine as it loads all the apps into the Applications folder. Just as it gets to the end of the install it comes up with " The Installation Failed" and "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." Then it deletes everything it's just installed!!!!

Any Ideas?

Cheers, Calico

    This topic has been closed for replies.

    1 reply

    Romsinha-9KMEUt
    Adobe Employee
    Romsinha-9KMEUt
    Adobe Employee
    April 15, 2014

    Hi CalicoKid,

    Which OS are you using? Refer the log files: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

    Regards,

    Romit Sinha

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