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Participating Frequently
September 3, 2024
Answered

CC Libraries Transferring Between Accounts

  • September 3, 2024
  • 3 replies
  • 355 views

My company has recently swapped up our CC accounts from individual profiles to a teams profile. When we transferred we were told it would be a seamless transfer because it would still be the same account names - just under a new system. When this occured my Libraries did not transfer with my account. I use my creative cloud libraries for all my asset management and have 100 GB of data saved in it. I am wondering what options I have to get my libraries back. I tried to share the libraries from the old account and then copy them but all the links in my projects are broken (this is hundreds of links and not easily redone) and all the links for my past projects would need updating too. Is there anything I can do to get my libraries back and linking with my InDesign projects?

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Correct answer Kevin Stohlmeyer

https://helpx.adobe.com/enterprise/kb/transfer-assets.html

Have your Admin contact Adobe Support to assist with a one-time transfer to consolidate under the new Enterprise account.

3 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
September 4, 2024

https://helpx.adobe.com/enterprise/kb/transfer-assets.html

Have your Admin contact Adobe Support to assist with a one-time transfer to consolidate under the new Enterprise account.

kglad
Community Expert
Community Expert
September 4, 2024

contact your admin.

kglad
Community Expert
Community Expert
September 4, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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