Participant
February 26, 2021
Answered
CC library Sync Error - Persistent through uninstall/restart.
- February 26, 2021
- 4 replies
- 657 views
One of my editors is not able to sync fonts or library files with the rest of the team. The app is showing an uknown sync error and no folder location path. "Pause syncing" button is unresponsive and trying to select the folder location to User>Creative Cloud Files just leaves the app stuck in "moving folder".
In addition to the sync error, all of the mogrt files she was attempting to sync to the CC library have vanished from the my work section of the app. My guess is they never made it to the cloud, is there a local temp folder where those still might exist?
Adobe logs are uploaded.
AdobeLogs_20210226_125158_269-mac.zip
We tried various suggested methods to restore sync with no luck:
- Using the CCuninstal tool and reinstalling version 3.12.8.1 manually
- Trashing the CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx files
- Trashing the .db files in coresync
