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Nikolai Roschko
Participating Frequently
November 9, 2021
Question

CC Library Sync Error - Saying Cloud Storage Is Full When It Isn't

  • November 9, 2021
  • 1 reply
  • 565 views

Hello!

 

I have all of a sudden begun receiving an error message stating that my CC Libraries aren't syncing due to my Cloud Storage being full... which it isn't -- not even close.

 

I've attached a screenshot below, but has anyone else been getting this same error? How do I fix it?

 

Thank you!

    This topic has been closed for replies.

    1 reply

    Mariia Novikova
    Adobe Employee
    Mariia Novikova
    Adobe Employee
    November 9, 2021

    Hi Nikolai,

    Do you have any Shared Libraries? That someone has shared with you or you did?
    Most likely one of the Collaborators ran into the full storage. In this case even if you are seeing this error, your Syncing is not affected.

    Thank you,
    Mariia

      N
      Nikolai RoschkoAuthor
      Participating Frequently
      November 9, 2021

      Hello!

      Yes, we work with Shared Libraries, but we have a Teams subscription, so each member/collaborator in our plan has the requisite 1TB of storage, and none of us are even close to that. Plus, only two of us out of everyone in our plan are seeing this message.


      Best,
      Nikolai Roschko

      (Edited by moderator- Please refrain from sharing any Personal Information here as this is a public forum accessible to all).

      Mariia Novikova
      Adobe Employee
      Mariia Novikova
      Adobe Employee
      November 9, 2021

      Could you please collect Logs via Log Collector and post the Logs ID here? 
      https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

      Thank you!
      Mariia

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