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jonc25857711
jonc25857711
Participating Frequently
May 12, 2016
Answered

CC on Windows 7 Install Failure

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    May 18, 2016

    Thanks. The relevant part in the log is:

    05/12/16 14:11:59:764 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2572 | The return code from the Adobe Installer Process is (37).Stopping the installation process.

    Error 37 translates as "Validation failed. (Binary in the package may have got corrupt.)".

    More details here.

    Two things I would try. Firstly build a new package. Secondly ensure that the package is 32 bit. This error can occur if trying to install a 64 bit package on a 32 bit Windows environment/

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    9 replies

    alisterblack
    alisterblack
    Inspiring
    May 17, 2016

    How are you installing? Are you using a package built with the Creative Cloud Packager? Or using the Creative Cloud Desktop Application?

    For common causes of the 1603 error see Error 1603: A fatal error occurred during Adobe Creative Suite installation

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    jonc25857711
    jonc25857711Author
    Participating Frequently
    May 18, 2016

    I made CC packagers using the deployment tools - the same packager has worked fine for other installations.

    I think this student opened up creative cloud and it never recognized the deployment package and it started a trial instead.

    So we tried to clean out and re-install but since then its been without success.

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    alisterblack
    alisterblackCorrect answer
    Inspiring
    May 18, 2016

    Thanks. The relevant part in the log is:

    05/12/16 14:11:59:764 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 2572 | The return code from the Adobe Installer Process is (37).Stopping the installation process.

    Error 37 translates as "Validation failed. (Binary in the package may have got corrupt.)".

    More details here.

    Two things I would try. Firstly build a new package. Secondly ensure that the package is 32 bit. This error can occur if trying to install a 64 bit package on a 32 bit Windows environment/

    Translate
    Bani Verma
    Bani Verma
    Legend
    May 16, 2016

    Moving to Deployment for Creative Cloud Team, Enterprise, & CS​

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