CC on Windows 7 Install Failure

Forum|Forum|10 years ago
May 12, 2016
9 replies
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Correct answer alisterblack

Thanks. The relevant part in the log is:

05/12/16 14:11:59:764 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 2572 | The return code from the Adobe Installer Process is (37).Stopping the installation process.

Error 37 translates as "Validation failed. (Binary in the package may have got corrupt.)".

More details here.

Two things I would try. Firstly build a new package. Secondly ensure that the package is 32 bit. This error can occur if trying to install a 64 bit package on a 32 bit Windows environment/

alisterblack

Inspiring

How are you installing? Are you using a package built with the Creative Cloud Packager? Or using the Creative Cloud Desktop Application?

For common causes of the 1603 error see Error 1603: A fatal error occurred during Adobe Creative Suite installation

jonc25857711Author

Participating Frequently

I made CC packagers using the deployment tools - the same packager has worked fine for other installations.

I think this student opened up creative cloud and it never recognized the deployment package and it started a trial instead.

So we tried to clean out and re-install but since then its been without success.

alisterblackCorrect answer

Inspiring

Thanks. The relevant part in the log is:

05/12/16 14:11:59:764 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 2572 | The return code from the Adobe Installer Process is (37).Stopping the installation process.

Error 37 translates as "Validation failed. (Binary in the package may have got corrupt.)".

More details here.

Two things I would try. Firstly build a new package. Secondly ensure that the package is 32 bit. This error can occur if trying to install a 64 bit package on a 32 bit Windows environment/

Bani Verma

Legend

Moving to Deployment for Creative Cloud Team, Enterprise, & CS

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