Participating Frequently

Question

CC pro accounts cannot download free assets from Substance.

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A team member tried downloading a free asset from substance. It immediately says "Access denied! You don't have permission for this action! Please contact your account administrator". There are no settings in the admin console to enable users to download free assets from substance. However, you can create a new free account and download the free assets without problem.

Why is this an issue? And why does Adobe go out of its way to make life as difficult as humanly possible for its paid users?

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Ashish_Harrison

Adobe Employee

Hi @imtherealmike Substance 3D assets are not included with CCE Pro and must be
purchased separately under Substance.
Thanks!

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Regards,Ashish Harrison

I

imtherealmikeAuthor

Participating Frequently

It's the free assets we wanted to download not paid assets, or are you saying they are free if you don't pay for CC but unavailable if you do?

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kglad

Community Expert

i have an individual cc all apps subscription and the free assets are available to me.

apparently you have a cce pro subscription which is different.

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Kevin Stohlmeyer

Community Expert

Did you entitle the users to have access to the Substance 3D assets?
https://substance3d.adobe.com/documentation/scdoc/pipeline-and-integration/installation-for-adobe-enterprise-users

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I

imtherealmikeAuthor

Participating Frequently

This is for when you subscribe to Substance which we do not. We have creative Cloud Pro — All App (which isnt all apps) but wnat to download the Free Substance Textures.

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kglad

Community Expert

what free textures?

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M

Michael283472142p1s

Participant

A team member tried to download a free substance texture to use in an illustrator project. They kept getting a warning saying access denied - speak to Admin. There is no setting anywhere within the admin console to enable free content from substance. However, if you create a new free account with Adobe and pay them nothing, you can download the free assets without problem.

What on earth is going on? This is typical of Adobe going out of its way to make life as difficult as humanly possible for they're paying customers.

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Kevin Stohlmeyer

Community Expert

See the reply on your previous post: https://community.adobe.com/t5/enterprise-teams-discussions/cc-pro-accounts-cannot-download-free-assets-from-substance/td-p/13569150

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