CC removed Photoshop from my win10 workstation, won't reinstall, thinks my PC is ARM based

This should be resolved now, we pushed another update for Photoshop last night which takes care of this problem.

Regards

Rohit Pandita

This definitely sounds like a new bug because I just went through an identical process to you--apps missing on desktop app > tried to download from the website--and am getting the exact same error message when trying to install Photoshop on my replacement laptop. It is the exact same laptop model that I had a week ago before unfortunately breaking it (Microsoft Surfacebook 3, Windows 10 64-bit, Intel processor), which had all of my CC apps installed on it working just fine. And the error link also brought me to a page thinking I have an ARM based processor, which I obviously don't.

Another interesting observation: While Photoshop was complete missing from my CC desktop app right off the bat, I noticed that Illustrator was the first app on the list, and then I restarted the desktop application and POOF, I literally watched Illustrator disappear from the list a few milliseconds after the menu appeared.

ALSO: When you use the search bar, the missing apps show up, but when you click on them, it loads for a bit and then just reloads the apps menu. However, when you search for one of the apps that IS there, it immediately brings up the info page on the app. I would venture to say this may be the same for you.

I urgently need access to my apps because I am in art school and have large assignments that require the use of several of the apps, including Photoshop and Illustrator

Hi there, 

I have reported the issue with the concerned team, and in order to understand what could be causing this they need to look at the log files.

Would request you to share your logs using the log collector tool from here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

Awaiting your response. 

James, what type of Creative Cloud membership are you using? I don't see any individual memberships associated with the e-mail address you used to post to this public discussion forum.

If you have an individual membership and unrestricted access to the computer the Creative Cloud software is installed on, then see https://helpx.adobe.com/creative-cloud/help/update-app.html for information on how to manage the update process.

you didn't show the error message which might have been useful.  what you showed was not useful.

so make sure your computer is compatible including having tls 1.2 enabled: adobe recently upped their requirements for browser security, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

if your computer is compatible, reset the cc app to see if that solves the problem.

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

after doing that, if it still does not want to update, restart your computer and retry updating.