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Participant
Sep 1, 2025 8:53 AM UTC
Question

CC seems not to recognize my pc / licensing error

Hi

 

This morning, while opening AE, I received a message that all available (2) licenses are occupied.
What is weird is that one of the licenses is my own PC where CC is currently running.
When I signed out from the license running on my PC, AE closed. I opened AE again, and the same popup appeared. I signed out again, and this time AE remained running. Why? 

9 replies

nishu_kush
Legend
Sep 1, 2025 1:27 PM UTC

Thread moved to the Account, Payment, & Plan forum.


Thanks,
Nishu

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Participant
Sep 1, 2025 10:50 AM UTC

UPGRADE.

Now, after another restart of the AE, I still got the popup with the same information. To continue working with AE I had to sign out from ALL the active accounts. What stupidity is this?

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kglad
Community Expert
Community Expert
Sep 1, 2025 1:37 PM UTC

also enable 2fa

 

are your adobe apps all installed on your os drive?

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Participant
Sep 1, 2025 2:52 PM UTC

Yes, they are.

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