CC sync shutting down oct 2024??

I was seeing two different articles posted, one stating that only personal and free would be affected: (https://helpx.adobe.com/in/creative-cloud/kb/eol-creative-cloud-synced-files.html) which I thought since we had a Business for Teams, we'd be okay. Find out yesterday it was shut off and our Creative Cloud folder was renamed to some crazy 256 character name. So I jumped on chat with an Adobe agent and they pointed me to this contradicting page (https://helpx.adobe.com/in/enterprise/kb/eol-cc-synced-files-for-business-plans.html) saying everyone will be affected.

Our company shares files constantly and need to make sure everyone has the most updated versions. In addition to this, I want to make sure we have local files that can be backed up regularly which cloud-only is unable to do. I don't want any outages or server knock-outs make me lose access to my files that I own. Major sticking point.

Thankfully, we use Zoho One for our invoicing, project management, CRM, etc and they have WorkDrive which includes 5TB of shared storage and it has a desktop app to do the syncing. So we're moving everything over to it. Migrating over 100gb isn't ideal, but at least they're not removing essential services and still charging us the same amount for it.

WHYYYY!!!!????? As a professor, who bounces between work and home---this is going to cause extra work. Why do this? grrrr....

I was successful in moving off of Adobe files sync several weeks ago. I thought I'd go with Dropbox but I don't like their file handling practices. I went with OneDrive for Personal mainly because the sync client is highly advanced compared any other sync client on the market. It's fast, secure in transit and at rest, and handles nearly every file type. Best of all, it doesn't completely hose up my PC and use 100% CPU like the Adobe sync client. I also found that most of my photo editing is done on my phone and OneDrive has an auto upload feature for photos so it saves me time now. Hope everyone finds their way with all of this chaos!

I was freaking out too. I just finished 5 hour long migration and clean up of my synced files and reorganization to empty my sync folder. Now that nothing is syncing to the cloud, my PC is nearly as fast as when I built it - an unintended positive effect from this ridiculous news. I may be going back to Google Drive for files that don't need local backup, iCloud for videos, and Dropbox for everything else. I refuse to wait around for Adobe to give us half answers about the sync tool retirement and be caught by surprise. Hope you're able to work it out.

@iCharles @Kyle31203758vcjz This announcement is missing on HelpX File Sync pages.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-known-issues.html

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

https://helpx.adobe.com/au/creative-cloud/kb/fix-sync-issues-macos.html

Hi Casey - I am very sorry you found the email concerning. You can find more detailed information about the discontinuation of Creative Cloud synced files in this HelpX article. 

Creative Cloud Synced Files provides generalized cloud storage capabilities which is not directly aligned with Adobe’s goal of supporting creative collaboration. Adobe does, however, offer a number of cloud-based solutions for sharing creative files in addition to the Creative Cloud Synced File service that will be discontinued. These alternatives include Cloud documents, Libraries, and Frame.io - each of which are included in most Creative Cloud subscriptions. None of these alternatives are impacted by the discontinuation of Creative Cloud Synced Files.

I use the Creative Cloud Synced Files feature for projects where the work with Adobe programs interacts with other programs, it also serves as a file backup in case a hard drive breaks, and I share important files with my team via Creative Cloud. It's one of the most important features Creative Cloud has to offer. If this feature goes away, and the price doesn't at least go down (no announcement has been made by Adobe about this), there will be no reason for me to use Adobe anymore. Mainly I only use PS/AI/ID and for that Affinity Tools are a good alternative by now. I'm getting tired of Adobe.

Adobe sent a different email with more details and a better explanation about the coming cloud storage transition to our government clients in the Middle East. I'm sharing the email as is with useful links.

Thank  you  for  being  an  Adobe  Creative  Cloud  member.  We  understand  you’re  an  administrator  of  an Adobe Admin Console,  so  we  wanted  to let you know about upcoming mandatory changes to the Adobe Admin Console. These changes will enhance your organization’s control over content stored in Creative Cloud and give you more visibility into storage capacity and usage in your organization. 

Your update will be delivered in the upcoming months. If you have any technical questions or issues you need assistance resolving prior to your update, please reply to this email or schedule a MS Teams call with the support agent so we can work with you.

In advance of the update, storage conflicts for users who are on multiple organizations on the Admin Console need to be resolved. Steps to Manage Storage Conflicts are here.  

The upcoming update will:  

• Make it easier for you to transfer users’ content after they’ve been removed from the Cloud plan — for example, when they’ve left the company. 
• Combine your individual users’ storage capacities into pooled storage for the whole team, so individuals have the flexibility, in their storage needs.   
• Let you see an overview of your team’s storage as well as storage amounts for each active user.  
• Automatically enable the product request access feature and make available automated workflows for creating user accounts and provisioning Adobe products to users. Learn more about these new capabilities and how to manage your settings. 

Here’s what you need to know:  

• We’ll roll out the new storage benefits for your organization in the upcoming months.
• We’ll perform the update at a convenient time to minimize business impact. During the update, the Admin Console will be unavailable until the update has been completed.  
• Some of your users may have another business or individual plan under the same email address. We’ll be separating their plans into different profiles to help them choose where to create and store their content. These users will have an option to select the profile at the time of sign-in. 
• If you’re the administrator for more than one organization, when you sign into the Admin Console you’ll be able to select the organization you’d like to access.  
• Here’s an article with more information about these new storage features and sign-in changes for users with multiple plans.  
• If you are an educational institution, please refer to additional resources here. 

We’ll remind you again a few days before the update. In the interim, I would like to invite you to a MS TEAMS call to walk through the upcoming storage changes and answer any related questions you may have. Please reply to this email if this is something you are interested in.

Would someone on this thread kindly tell me that once adobe 'modernises' what ever they are doing, if we will still have the folders that are in our Creative Cloud Folder (on the harddrive)  synced between invited users and if the creative cloud libraries will be synced between users?

This is possibly the foggiest email we have ever received, the terms used between sync and cloud are terrifically confusing and I have no idea what exactly is being stated. If Adobe a geuninly modernising then they shoul dhave introduced what they are doing first rather than just kick us all in the nads. No doubt the price will remain the same though.

This is very concerning for my organization.  We heavily utilize the file sync to share common assets across our video team.  It's confusing because Adobe recently made everyone separate their group and personal profiles in an effort to enable admin access of the storage in question.  Why allow greater control over a team's pooled storage if you're going to immediately remove functionality?  I sincerely hope "Adobe is modernizing the Creative Cloud storage experience..." and not simply removing it.