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gener7
Community Expert
Community Expert
December 27, 2016
Question

CC Volume licenses designated as "Perpetual"

  • December 27, 2016
  • 3 replies
  • 591 views

I usually help out in the Adobe Photoshop forums. Sometimes I'll ask someone with a CC product for a System Info report on their software. I'm used to personal licenses designated as "Subscription" just above the serial number in the report. On occasion I will see a Perpetual designation and the user tells me he has an "Enterprise" or "Volume" license which is why it's marked "Perpetual".

So I want to ask any Adobe Enterprise license holder if that's what should show up. We sometimes get those who slip in a modified amtlib.dll to cheat the Trial version and "Perpetual" or "Volume" shows up. We really don't want to help anyone with hacked software, but if that's a valid label in the System Report, we also don't want accuse someone of software piracy.

Can anyone who owns volume licenses clear this up for me?

Gene

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    3 replies

    alisterblack
    Inspiring
    January 4, 2017

    Essentially perpetual refers to the use of a serial number which is only available to customers with an enterprise ETLA agreement.

    gener7
    Community Expert
    gener7Community ExpertAuthor
    Community Expert
    January 5, 2017

    Thanks. I looked up ETLA and I notice they get "Enterprise Level Support", so should they be using the regular Photoshop forums to troubleshoot their install?

    alisterblack
    Inspiring
    January 5, 2017

    This forum focuses on packaging and deployment issues, if it is an enterprise-wide deployment then this is probably the place for it. If a single install on a single machine then probably the Download and Install forum.