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DarrenPG
Participant
December 7, 2016
Question

CCP - After Effects 2017 will not install

  • December 7, 2016
  • 4 replies
  • 1319 views

Hi, hopefully someone can help or point me in the right direction.  I've been packaging up the 2017 apps via the CCP (v1.11.0 now) and they have all installed fine (after figuring out most needed the pre-req of KB2999226).  Though, After Effects refuses to install via the msi or exe.  It starts to install and then rolls back.  I've checked the conflicts file and that's ok, I've got the data all local on the machine but, no luck with the install.  I even installed CCP on a clean machine to do a clean download.

Here's a snippet of the PDApp.log

12/07/16 14:40:26:604 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Starting to run the custom action for install mode

12/07/16 14:40:26:604 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | STEP 1: Starting to parse Option XML.

12/07/16 14:40:26:619 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Latest AAM version with the package is (3.9.1.335)...

12/07/16 14:40:26:619 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Match OS lang option selected

12/07/16 14:40:26:619 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Added OS Language (en_US) to the install language fallback.

12/07/16 14:40:26:619 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Install language fallback contains following languages :

12/07/16 14:40:26:619 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 |     (en_US)

12/07/16 14:40:26:619 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 |     (en_GB)

12/07/16 14:40:26:635 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Self-Update BootStrapper Relative Path doesn't exist.

12/07/16 14:40:26:635 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | No of updates found (0).

12/07/16 14:40:26:635 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | No of HD products found (5).

12/07/16 14:40:26:635 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Failed to get value for conflicting processes...

12/07/16 14:40:26:635 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Failed to parse the conflictProcessInfo for HD media (CORG1.0)...

12/07/16 14:40:26:635 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Failed to get value for conflicting processes...

12/07/16 14:40:26:635 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Failed to parse the conflictProcessInfo for HD media (KFNT1.0.0)...

12/07/16 14:40:26:635 | [ERROR] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Failed to get value for conflicting processes...

12/07/16 14:40:26:635 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Failed to parse the conflictProcessInfo for HD media (COMP1.0)...

12/07/16 14:40:26:650 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Custom deployment path doesnt exist in options XML

12/07/16 14:40:26:650 | [WARN] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Failed to find Royalty Bearing attribute info.

12/07/16 14:40:26:650 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Found the AppsPanel attribute info (false)

12/07/16 14:40:26:650 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Found the AdminPrivilege attribute info (false)

12/07/16 14:40:26:650 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Number of Medias found = 0

12/07/16 14:40:26:650 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Deployment Manager is running in Install Mode.

12/07/16 14:40:26:650 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | STEP 2: Starting to launch ASU AAM.

12/07/16 14:40:26:650 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Bootstrapper launch location is :: C:\CCPAdobe\After_Effects_x64_2017\Build\ASU\Set-up.dat

12/07/16 14:40:29:692 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Build Version - 1.11.0.34

12/07/16 14:40:29:692 | [INFO] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | Logging Level verbosity Set  to 4

12/07/16 14:40:29:692 | [FATAL] |  | ASU | DeploymentManager | DeploymentManager |  |  | 6608 | The Bootstrapper Process return code is (-1).Stopping the installation process.

12/07/16 14:40:29:692 | [INFO] |  | ASU | DeploymentManager | Utilities |  |  | 6608 | Folder does not exist

12/07/16 14:40:29:708 | [INFO] |  | ASU | OPM | OPM |  |  | 6608 | Build Version - 10.0.0.13

12/07/16 14:40:29:708 | [INFO] |  | ASU | OPM | OPM |  |  | 6608 | Logging Level verbosity Set  to 4

12/07/16 14:40:29:755 | [INFO] |  | ASU | OPM | OPM |  |  | 6608 | Schema version and schema compatibility version are same or greater than current

12/07/16 14:40:29:755 | [INFO] |  | ASU | OPM | OPM |  |  | 6608 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

12/07/16 14:40:29:755 | [INFO] |  | ASU | OPM | OPM |  |  | 6608 | No Record found for the input fields in opm_getValueForKey

12/07/16 14:40:29:833 | [INFO] |  | ASU | DeploymentManager | AAMEEUtilities |  |  | 6608 | The output of process received  in execWithOutput :

TIA

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    4 replies

    alisterblack
    Inspiring
    December 8, 2016

    Are you installing on a 64 bit machine? AE is 64 bit only.

    DarrenPG
    DarrenPGAuthor
    Participant
    December 9, 2016

    Hi alisterblack,  yes we are.  Sorry, I should have included that info.  We are trying to install this product and have successfully installed the likes of Photoshop, Illustrator, in-design etc all packaged via the CCP on Windows 7 64bit.

    alisterblack
    Inspiring
    December 9, 2016

    The log shows "The Bootstrapper Process return code is (-1).Stopping the installation process."

    This document indicates that this is a permissions issue and that the installer was not launched in admin mode.

    You might also find this document useful. Troubleshoot silent Creative Cloud installation issues