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BABYIZAY
Participant
March 7, 2014
Question

CCpackager download progress stuck at 11%

  • March 7, 2014
  • 2 replies
  • 765 views

Hi,

CC packager download progress stuck at 11%. tried it on 5 other Macs and PCs but same problem occurs. There's no error, internet is stable and fast.

This topic has been closed for replies.

2 replies

Romsinha-9KMEUt
Adobe Employee
Romsinha-9KMEUt
Adobe Employee
March 10, 2014

Hi BABYIZAY,

Are you on a managed network? Do you have enough space on your Hard drive?

Regards,

Romit Sinha

B
BABYIZAYAuthor
Participant
March 11, 2014

Hi,

Yes we are. I was able to talk to Adobe Support and they gave me ports and some URL to provide exception in the firewall. It worked and I was able to install it also. Thank you!

Rizza C. Nacisvalencia

IT Engineer

Description: cid:image001.png@01CC13F2.196CB5F0

Raffles Design Institute Inc.

#1009 Metropol Bldg., Metropolitan Ave,

Makati City, Metro Manila 1205 Philippines

T +63 890 0860 M +63 932 884 9929 F +63 890 0861

www.raffles-design-institute.com.ph <http://www.facebook.com/rdi.mnl> www.facebook.com/rdi.mnl

<http://www.facebook.com/rdi.mnl> Description: cid:image002.jpg@01CC13F2.196CB5F0

This message or any attachment/s herein contains privileged and confidential information and is intended only for use by the addressee. No representation, warranty, guarantee or undertaking expressed or implied is made by Raffles Education Corp as to the fairness accuracy or completeness of any information or opinions contained in this message or any attachment/s. Any unauthorized disclosure, use or dissemination either in whole or in part is strictly prohibited. If you are not the addressee, please notify the sender immediately. Opinions contained herein are the personal opinion of the sender except where the sender has the authority to issue and specifically expresses them to be the views of Raffles Education Corp.

S
Adobe Employee
sarika02
Adobe Employee
March 10, 2014

Hi BABYIZAY,

Please check the following things first:-

  1. It is recommended that Creative Cloud Packager should not be installed on a system where one or more Creative Suite products or Creative Cloud Manager products have been installed.
  2. Creative Cloud Packager can be installed and used on the same machine. However, they should not be running simultaneously for package creation.

The following host/port combinations may need to be whitelisted when logging in to the Creative Cloud for teams with an Adobe ID to download, install, and activate licensing for applications via a Creative Cloud membership.

  • ccmdls.adobe.com:443
  • ims-na1.adobelogin.com:443
  • na1r.services.adobe.com:443
  • prod-rel-ffc-ccm.oobesaas.adobe.com:443
  • lm.licenses.adobe.com:443
  • ccmdl.adobe.com:80
  • swupmf.adobe.com:80
  • swupdl.adobe.com:80

Regards,

Sarika

B
BABYIZAYAuthor
Participant
March 11, 2014

Hello Sarika!

Adobe Support also provided me these ports to whitelist. It worked. Thanks a lot.

Rizza C. Nacisvalencia

IT Engineer

Description: cid:image001.png@01CC13F2.196CB5F0

Raffles Design Institute Inc.

#1009 Metropol Bldg., Metropolitan Ave,

Makati City, Metro Manila 1205 Philippines

T +63 890 0860 M +63 932 884 9929 F +63 890 0861

www.raffles-design-institute.com.ph <http://www.facebook.com/rdi.mnl> www.facebook.com/rdi.mnl

<http://www.facebook.com/rdi.mnl> Description: cid:image002.jpg@01CC13F2.196CB5F0

This message or any attachment/s herein contains privileged and confidential information and is intended only for use by the addressee. No representation, warranty, guarantee or undertaking expressed or implied is made by Raffles Education Corp as to the fairness accuracy or completeness of any information or opinions contained in this message or any attachment/s. Any unauthorized disclosure, use or dissemination either in whole or in part is strictly prohibited. If you are not the addressee, please notify the sender immediately. Opinions contained herein are the personal opinion of the sender except where the sender has the authority to issue and specifically expresses them to be the views of Raffles Education Corp.

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