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Peartree!
Participant
August 6, 2018
Question

Change account from individual to business

Hi

We now need to start deploying Adobe products to more staff but our individual account only alows us to buy a single copy of each application.

How do we change to an plan with multiple copies associated?

Regards

Gary

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    6 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 6, 2018

    Team license links that may help

    -team plans https://www.adobe.com/creativecloud/plans.html?plan=team

    -http://www.adobe.com/creativecloud/buy/business.html

    -https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help

    -manage your team account https://forums.adobe.com/thread/2107090

    -Team Installer http://forums.adobe.com/thread/1363686?tstart=0

    You will need to contact support to close your existing account without a cancel fee, and open a new account

    Be sure to remain signed in with your Adobe ID before accessing the link below

    -you must also allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact/support.html

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    Peartree!Author
    Participant
    August 7, 2018

    Hi John

    I have already contacted support and after an hour of waiting for someone to be available on the web chat they have referred me a sales telephone number.

    Seems a crazy situation that this isn't a easy change.

    Regards


    Gary

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    arij2010
    arij2010
    Inspiring
    August 7, 2018

    Hi,

    you need to place a new order for a team subscription and cancel all individual plans.

    For that you are obliged to contact Adobe to cancel the individual plans ,otherwise you'll be charged for fees .

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