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P
Peartree!
Participant
August 6, 2018
Question

Change account from individual to business

  • August 6, 2018
  • 1 reply
  • 57116 views

Hi

We now need to start deploying Adobe products to more staff but our individual account only alows us to buy a single copy of each application.

How do we change to an plan with multiple copies associated?

Regards

Gary

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 6, 2018

    Team license links that may help

    -team plans https://www.adobe.com/creativecloud/plans.html?plan=team

    -http://www.adobe.com/creativecloud/buy/business.html

    -https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help

    -manage your team account https://forums.adobe.com/thread/2107090

    -Team Installer http://forums.adobe.com/thread/1363686?tstart=0

    You will need to contact support to close your existing account without a cancel fee, and open a new account

    Be sure to remain signed in with your Adobe ID before accessing the link below

    -you must also allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact/support.html

    P
    Peartree!Author
    Participant
    August 7, 2018

    Hi John

    I have already contacted support and after an hour of waiting for someone to be available on the web chat they have referred me a sales telephone number.

    Seems a crazy situation that this isn't a easy change.

    Regards


    Gary

    arij2010
    arij2010
    Inspiring
    August 7, 2018

    Hi,

    you need to place a new order for a team subscription and cancel all individual plans.

    For that you are obliged to contact Adobe to cancel the individual plans ,otherwise you'll be charged for fees .

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