Change account type

Forum|Forum|5 years ago
January 28, 2021
3 replies
2511 views

When creating my account I accidentally created a personal account. I meant to create a "Company or School Account". Can someone help with changing this? Thank you!

Manage account

Correct answer SuJoshi

Hello,

The "company or school account" is created and managed by the admin so kindly contact your internal IT team who would be able to help you with this.

S

Shakira Bandolin

Participant

Hello, I read the reply but am a bit confused. I meant to sign into my company account but when I logged in with my company email, I accidentally clicked "personal" account. Now I cannot figure out how to undo it so I can log in with my company account. Apparently when I use the company account option, it will redirect me so I can login using the appropriate credentials. How do I change my active account from a personal to a company after the fact?

A

Anshul_Nautiyal

Community Manager

Hi @Shakira Bandolin,

Thank you for reaching out.

Upon checking, you previously had an active Acrobat Individual Plan associated with the Adobe ID you used to post this query. Please note that this was an individual subscription, and you should select the Personal Profile in the following cases:

Accessing Adobe plans for Individuals that you or your organization may have purchased.

For more details, please refer to these support articles:

Managing Adobe Profiles
Introduction to Adobe Profiles

If you have an active subscription associated with a different Adobe ID, please share the details with me via personal message. You can find instructions on how to send a personal message here:

How to send a personal message in the Adobe Community

If you are part of a Teams or Enterprise plan, you may need to contact your system administrator to resolve this issue.

For guidance on how to identify and contact your administrator, please refer to the following support article:

How to Contact Your Administrator

Let me know if you need further assistance.

Regards,
^AN

M

Maria23283874trzf

Participant

Hi, just to add on to this. I signed in to my account with a college faculty ID, and accidentaly selected Bus/Org instead of Personal. I am now stuck under their administration, and the account is personally paid for.

They removed me from the group, but I am still without the proper controls to administer my account - i.e. see my billing history and delete my account. I now have been billed another month because the school wasn't able to help me and Adobe has no direct customer service. I need to have control of my account restored so I can make some necessary changes.

Please be sure not to just add the generic response about the admin for the school because I have exhausted my options with them. I need Adobe here.