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Francesco32803808gg12
Participant
Oct 9, 2023 1:32 PM UTC
Question

Change account type from Business ID to Federated ID not showing

Hi, 

i setup a Federated ID of my domain with Azure. I used the OIDC. All Works fine. I also setup the sync connector with a group to sync only users in a specific group to Adobe console.

 

I'm trying to convert the users in Admin console from Adobe/Business ID to Federated ID but from Users List menu, the option "Edit Identity Type by CSV" is not present !!

 

How can solve this issue?

 

Best regards

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    3 replies

    diegof27913181
    Participant
    Nov 1, 2023 12:37 PM UTC

    same issue, any resolution?

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 1, 2023 2:03 PM UTC

    open the support tab on your admin console > start chat or start case or request expert session.

     

    https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 9, 2023 1:42 PM UTC

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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