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Christian293447165v1k
Participant
April 11, 2023
Answered

Change contract to a company

  • April 11, 2023
  • 2 replies
  • 635 views

I bought Creative cloud for a company, but now I'm personally shown as the contract owner in the profle. In addition, I received the bill personally with my private address. That is of course wrong. The contract owner is the company I work for and also the billing address is the company address. How can I change that?

This topic has been closed for replies.
Correct answer Gurdeep.Singh

@Christian293447165v1k  If you are one of the system admins, you can check the details of the contract by navigating to Accounts Tab.

 

Kindly refer : https://helpx.adobe.com/in/enterprise/using/admin-console.html#Accounts

2 replies

Legend
April 12, 2023

There has to be a contract owner - a single human in charge of the account. This is very important, because they either give out the subscriptions to staff (and take them back), or create more admins to do that work. If you are the owner you need to transfer to a new owner, or the company will be stuck, not able to anything (except keep paying!)

Gurdeep.Singh
Adobe Employee
Gurdeep.SinghCorrect answer
Adobe Employee
April 12, 2023

@Christian293447165v1k  If you are one of the system admins, you can check the details of the contract by navigating to Accounts Tab.

 

Kindly refer : https://helpx.adobe.com/in/enterprise/using/admin-console.html#Accounts

kglad
Community Expert
Community Expert
April 11, 2023
Christian293447165v1k
Participant
April 12, 2023

Thank you. It seems, that I am not the contract owner, as I cannot change it. I just don't know who it is ... very, very strange. 

kglad
Community Expert
Community Expert
April 12, 2023

@Christian293447165v1k 

 

are you a plan admin for your company?