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Brad5EB1
Brad5EB1
Participant
Apr 28, 2026 9:02 PM UTC
Answered

Change distributors

How do I change my distributor from Ingram to CDW?  CDW is telling me to go to the Admin Console > Account tab and generate a “change of reseller” code, but this is nowhere in the account tab in the Admin Console.  Bottom line is that I want to change from Ingram to CDW and need instructions on how to do this.  Thank you.  

    BaniVerma
    BaniVermaCorrect answer
    Community Manager
    Apr 29, 2026 9:16 AM UTC

    Hi @Brad5EB1,


    Thanks for reaching out. I'm sorry to hear you're having trouble changing the reseller for your account.


    I reviewed your account and found that you're not listed as the contract owner for the subscription. Only the contract owner can make reseller changes, which is why you're not seeing this option in the Admin Console.


    You can learn more here: https://adobe.ly/3QCtKWU


    Please let us know if this helps, and feel free to reach out if you have any other questions.


    Thanks,
    ^BS

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    1 reply

    BaniVerma
    Community Manager
    BaniVermaCommunity ManagerCorrect answer
    Community Manager
    Apr 29, 2026 9:16 AM UTC

    Hi @Brad5EB1,


    Thanks for reaching out. I'm sorry to hear you're having trouble changing the reseller for your account.


    I reviewed your account and found that you're not listed as the contract owner for the subscription. Only the contract owner can make reseller changes, which is why you're not seeing this option in the Admin Console.


    You can learn more here: https://adobe.ly/3QCtKWU


    Please let us know if this helps, and feel free to reach out if you have any other questions.


    Thanks,
    ^BS

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