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Chuck_Huffstutler3005
Participant
July 10, 2025
Answered

Change enterprise administrator

  • July 10, 2025
  • 1 reply
  • 114 views

My company recently lost our Adobe administrators.  We don't have anyone who can login and administer on our behalf. How do we get the admin role moved over to a new user?

Correct answer Anshul_Nautiyal

Hi @Chuck_Huffstutler3005,

 

Thank you for reaching out.

Based on your query, it appears that your organization no longer has access to any Adobe administrators, and no one is currently able to log in and manage the account. Please confirm if this is the issue you need assistance with.

Upon reviewing the account, we see that multiple administrators are currently associated with this contract. Could you please confirm whether all administrators have lost access, or if the issue is limited to specific individuals? Additionally, let us know what error messages (if any) are being encountered when attempting to access the Admin Console.

If the issue is isolated to certain admins, existing active administrators can remove and re-add them to restore access. For more details on managing admin roles, please refer to the following guide:
Admin Roles Overview

We look forward to your confirmation so we can assist you further.

Regards,
^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
July 10, 2025

Hi @Chuck_Huffstutler3005,

 

Thank you for reaching out.

Based on your query, it appears that your organization no longer has access to any Adobe administrators, and no one is currently able to log in and manage the account. Please confirm if this is the issue you need assistance with.

Upon reviewing the account, we see that multiple administrators are currently associated with this contract. Could you please confirm whether all administrators have lost access, or if the issue is limited to specific individuals? Additionally, let us know what error messages (if any) are being encountered when attempting to access the Admin Console.

If the issue is isolated to certain admins, existing active administrators can remove and re-add them to restore access. For more details on managing admin roles, please refer to the following guide:
Admin Roles Overview

We look forward to your confirmation so we can assist you further.

Regards,
^AN

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