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Ric5
Inspiring
November 17, 2015
Question

Change from subscription license to serial (ETLA) license?

  • November 17, 2015
  • 1 reply
  • 337 views

We have a system that has Adobe CC originally installed via a user "subscription" I set up in aedash and would now like to repurpose it as a shared, lab-type workstation under our ETLA (serial number) license. This is a Mac. I uninstalled the CC Desktop App, ran a script to use the prtk to un-license it, removed the OOBE folder and ran the serialization script I built with the Creative Cloud Packager. When I launched a CC application, I got the message that I needed to register my "trial version."

Is there any way I can simply convert the license without having to uninstall and reinstall all the software via CC cleaner? This workstation gets a lot of use (as does my time) and I'd like to find the quickest fix I can.

Thanks!

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    1 reply

    Sheena Kaul
    Legend
    November 30, 2015

    Hi,

    You will need to contact support through call/chat for this request.

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Regards,

    Sheena