Changed Email ID, but still see my old ID under Users section

Question

Hi,

I have updated my email ID by visiting "account.adobe.com/profile". Now I am able to login using by new email ID. I have also verified my email address by clicking the link I have received via email.

I am a part of the Admin team within my enterprise and when I login to check my account on "adminconsole.adobe.com", I still see my old email ID under my profile. Does it take some time before the change getting reflected?

Context: I am asking this as we are in process of asking few set of our users to update the email address and provided the steps to perform. Now for us to validate if they have updated their email addresses correctly, we should be able to see the changed email addresses in "adminconsole.adobe.com"

Regards,

Vamshi

SuJoshi · Accepted Answer

Hello Vamshi,Unfortunately, changing/updating the email address from your account will not reflect in the admin console as the details are not syncing. Although, you would be able to access the license/account using the updated email address.  You have to manually add the account in the admin console to see the new/updated email account.

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