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Davian5CC0
Participant
Apr 28, 2021 9:28 PM UTC
Answered

Changed Enterprise ID - how to retrieve cloud documents

Hi everyone,

 

I changed my school email address as part of a systematic name change. At the time, I did not realize that it would affect my Adobe account, but now I know I should have downloaded and reuploaded my cloud documents. I can no longer log in with the old email address, since it has been removed from the system. Is there a way to retrieve the cloud documents, or have they been wiped?

 

Thanks so much.

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SuJoshiCorrect answer
Community Manager
Apr 29, 2021 8:53 PM UTC

Hello,

If you saved the cloud files under the Adobe ID then you can check "assets.adobe.com" and "documentcloud.adobe.com"  by signing in with the old account but if it was a federated ID then, unfortunately, there is no option to recover the files as these accounts are created and managed by the organization.

 

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1 reply

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
Apr 29, 2021 8:53 PM UTC

Hello,

If you saved the cloud files under the Adobe ID then you can check "assets.adobe.com" and "documentcloud.adobe.com"  by signing in with the old account but if it was a federated ID then, unfortunately, there is no option to recover the files as these accounts are created and managed by the organization.

 

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