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cos_2916
Participant
September 22, 2025
Answered

Changed my name now i cant log in

  • September 22, 2025
  • 1 reply
  • 114 views

I asked my university to change my name from the systems and that meant my institutional email too, the problem is I had already logged into Adobe with the email that had my old first name to get a Creative Cloud plan, and now I'm trying to get back into that account but I can't receive any authentication emails from it because the old email just doesn't exists anymore.

Is there a way to fix this from here or do I just go and talk to my university?

Correct answer Bani Verma

Hi @cos_2916,

 

Please contact your Creative Cloud Admin at your University. They will have to unassign the license from the old email address and reassign it to the new one.

To know how to contact your admin, see: https://adobe.ly/47XppUS.

 

I hope this helps.

 

Thanks,
^BS

1 reply

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
September 23, 2025

Hi @cos_2916,

 

Please contact your Creative Cloud Admin at your University. They will have to unassign the license from the old email address and reassign it to the new one.

To know how to contact your admin, see: https://adobe.ly/47XppUS.

 

I hope this helps.

 

Thanks,
^BS

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