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ResortPropertyManagement
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June 17, 2020
Answered

Changing an email address

  • June 17, 2020
  • 2 replies
  • 4906 views

I need to change the email address of one of my license holders in Adobe Acrobat DC.  I am the administrator and can change names, but cannot change their email.

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Correct answer Nikhil R Gupta

Hello,

If you have added the user as Adobe ID, you will not be able to change the email address. Adobe IDs are considered as personal email addresses and only the end-user is authorized to change or update the email address via adobe.com.

https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

You can remove the user and readd it again with the correct email address. Changing the email address is only applicable for Enterprise and FederateD ID's on Adobe Admin console.

 

Thanks,

Nikhil Gupta

2 replies

Nikhil R Gupta
Community Manager
Nikhil R GuptaCommunity ManagerCorrect answer
Community Manager
June 18, 2020

Hello,

If you have added the user as Adobe ID, you will not be able to change the email address. Adobe IDs are considered as personal email addresses and only the end-user is authorized to change or update the email address via adobe.com.

https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

You can remove the user and readd it again with the correct email address. Changing the email address is only applicable for Enterprise and FederateD ID's on Adobe Admin console.

 

Thanks,

Nikhil Gupta

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    June 18, 2020

    Hi there, 

     

    Please try the steps shared in the following help document to change the email address of the user: https://helpx.adobe.com/in/enterprise/using/manage-users-individually.html#Edituserdetails

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