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Reuben5E11
Participant
Sep 22, 2021 10:25 AM UTC
Answered

changing Authenticating type to AD accounts

Hi, tour license has just been changed to enterprise and all the users are now signing in with their AD accounts. They were using the same accounts before we moved to enterprise, now everythign that they had stored in clous is no longer available. Is there a way to get the information back?

Thank you

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Bani Verma
Bani VermaCorrect answer
Legend
Oct 19, 2021 7:39 AM UTC

Hi there,

 

It sounds like this might have happened due to our new storage features. You can try the steps here to fix: https://helpx.adobe.com/enterprise/kb/account-temporarily-unavailable.html If that doesn't work, click the chat icon at the bottom right to contact us.

 

Thanks! 

View reply

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
Oct 19, 2021 7:39 AM UTC

Hi there,

 

It sounds like this might have happened due to our new storage features. You can try the steps here to fix: https://helpx.adobe.com/enterprise/kb/account-temporarily-unavailable.html If that doesn't work, click the chat icon at the bottom right to contact us.

 

Thanks! 

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