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Participant
Jul 21, 2023 11:07 AM UTC
Answered

Changing Credit Card Info

I have recently got a new credit card. I missed my monthly payment, and have a deadline to pay it. I already checked every link on this website to change my credit card, but there is no billing and payment information option on my Adobe account. Likewise, I cannot get into the Adobe store to change my information there either. 

 

Please help

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iCharlesCorrect answer
Legend
Jul 25, 2023 11:06 AM UTC

Hi @Paolo31217211hzjp ,

 

I have reviewed your account and found out that you have multiple subscriptions and Creative Cloud for Teams as well. Please go through the following document to update the details for your payment method.

 

Hope this helps!

 

5 replies

iCharlesCorrect answer
Legend
Jul 25, 2023 11:06 AM UTC

Hi @Paolo31217211hzjp ,

 

I have reviewed your account and found out that you have multiple subscriptions and Creative Cloud for Teams as well. Please go through the following document to update the details for your payment method.

 

Hope this helps!

 

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kglad
Community Expert
Community Expert
Jul 25, 2023 1:26 PM UTC

@iCharles 

 

no document was linked in your previous message.

 

09/27/23 - update: link now fixed.

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kglad
Community Expert
Community Expert
Jul 21, 2023 12:40 PM UTC

do you have an enterprise or teams subscription?

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

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Participant
Jul 21, 2023 9:28 PM UTC

I have an enterprise

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kglad
Community Expert
Community Expert
Jul 21, 2023 9:36 PM UTC

if you're the owner, did the link help you?

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