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Participant
Jul 4, 2018 7:46 AM UTC
Answered

Cisco ASA and Adobe

Hello!

The company uses a proxy- Cisco ASA.

Quite often, access to the site of Adobe.com and Adobe Creative Cloud services is lost. Let's say yesterday and today the services of Adobe are working properly. But tomorrow, again, it will be impossible to go to the site or sign in to Adobe Creative Cloud or Creative Cloud Packager.

Resolve Adobe Updater Issues on the WSA - Cisco - Completed, but does not work.

https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf?wcmmode=disable… - Completed, but does not work.

IP addresses used in the Adobe Analytics Cloud - Completed, but does not work.

Usually I see this:

Of course if I turn off the Cisco ASA then the problem disappears. Obviously, I can not do this. But I can't find information to configure the Cisco ASA to Adobe worked steadily.

Domain: ru.

P.S. The problem with accessing the sites and services is only with Adobe. There are no problems with other sites.

Please, help.

Thanks.

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alisterblack
alisterblackCorrect answer
Inspiring
Jul 9, 2018 7:38 AM UTC

Hi,

We are hopeful that this issue has been resolved. See the following forum thread Вход в adminconsole

We would be grateful if you could confirm.

4 replies

Participant
Jul 5, 2018 1:35 PM UTC

Wrong, I meant Cisco WSA.

My bad

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alisterblack
alisterblackCorrect answer
Inspiring
Jul 9, 2018 7:38 AM UTC

Hi,

We are hopeful that this issue has been resolved. See the following forum thread Вход в adminconsole

We would be grateful if you could confirm.

Translate
Participant
Jul 9, 2018 9:13 AM UTC

While there are no problems.

Thank you.

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kglad
Community Expert
Community Expert
Jul 4, 2018 2:16 PM UTC