Citrix XenDesktop with Adobe CC installed on Virtual Desktop with Teams Licenses

Question

Hello,

We are using Citrix VDI to host our staff workstations. The workstations for our Adobe CC users are temporary but staticly assigned (After log off, the VM is rebuilt from the master image, but the user is always given the same virtual machine.) With folder redirection, users content folders and workspaces are preserved between log in sessions.

The only downside to this experience is Adobe CC asks for the user to log in every time they log into their assigned but rebuilt virtual workstation. Workspaces and settings, stored in the user's AppData folder, are carried over between log ins. Can their authentication token be honored between rebuilds of the users workstation?

Is there any way to preserve the Adobe CC log in between user sessions? A file, folder or registry key that, if not destroyed at log off would allow the user, on the same computer as before, to work without an authentication challenge? We use Teams accounts, so I am stuck with Named User Licensing.

SuJoshi · Accepted Answer

Hello John,Currently, the CC apps are not supported in VDI or server environment. Adobe has conducted limited testing of some Creative Cloud products in virtualized or server-based environments. This testing is basic in nature. Adobe recommends that you test your workflows in an evaluation version of these products before deciding whether to use one of these products. Adobe Acrobat DC supports virtual environments. For more information, see Acrobat DC Virtualized Deployments.If you are using the latest version of CC apps then the login information is saved under "Credential Manager" and "Appdata>> Adobe>> OOBE" folder so you can copy or preserve these files/session which might fix the issue.

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