Skip to main content
C
cf0023
Participant
June 19, 2017
Answered

Client's Access has been removed

  • June 19, 2017
  • 1 reply
  • 620 views

Several of my client's have received an email this weekend stating "Your administrator at BRUSG has removed access to your All Apps Plan. This does not affect your access to other Adobe products and services."

I did not remove their access and when I went into the Adobe Admin Console under User Management, sure enough their access had been removed. Why? When I went to add them back and saved it; it does not reflect in User Management even after signing out and back in. Why was this done and why are the changes not saving. This only happened to some clients.

    This topic has been closed for replies.
    Correct answer alisterblack

    Hi,

    I can see that there are multiple BRUSG Admin Console's with multiple admins. Is it possible that another admin made changes without your knowledge? Also check that you have system admin rights on the console.

    If the problem persists I would recommend contacting support directly as a forum is not the best place to discuss details of your account. To do so please go to the Support tab on your Admin Console and choose to open a case.

    1 reply

    alisterblack
    alisterblackCorrect answer
    Inspiring
    June 20, 2017

    Hi,

    I can see that there are multiple BRUSG Admin Console's with multiple admins. Is it possible that another admin made changes without your knowledge? Also check that you have system admin rights on the console.

    If the problem persists I would recommend contacting support directly as a forum is not the best place to discuss details of your account. To do so please go to the Support tab on your Admin Console and choose to open a case.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices