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a+p bahe
a+p bahe
Participant
May 28, 2021
Question

Client update via AUSST

  • May 28, 2021
  • 7 replies
  • 2113 views

Hello Support Team,

We have installed AUSST via IIS and and it seems like everything is working correctly with the downloads.

If we start the Remote Update Manager (v2.5.0.3) on the clients, the installed products are listed correctly:
 Following updates are applicable on the system:
 - (PHSP / 21.2.8.17 / win64)
 - (ACR / 13.2.0.73 / win32)
 - (IDSN / 15.1.3.302 / win64)

But the download starts via the Adobe update server through the Internet.

This is the guide I have followed to setup an Generate client configuration (.override) file:
https://helpx.adobe.com/enterprise/admin-guide.html/enterprise/using/setup-ausst.ug.html

But the two folders:
%SYSTEMDRIVE%\ProgramData\Adobe\AAMUpdater\1.0\
%SYSTEMDRIVE%\Program Files (x86)\Common Files\Adobe\UpdaterResources
to which the xml file should be copied does not exist on any of our computers.

Any help would be greatly apreciated.

Thanks
Henri

This topic has been closed for replies.

7 replies

___Dom___
___Dom___
Inspiring
May 28, 2021

Hello Henri,

 

you might need to create one or both directories, but if you are deploying via a package created on the Adobe Admin Console for Creative Cloud applications, you can copy and paste the contents of the AdobeUpdater.Overrides file created by the AUSST tool into the preferences page of the Admin Console, and then select the option to include it in a package which you build. Deploying this package will then copy the AdobeUpdater.Overrides into both directories, creating them if needed.
I believe C:\ProgramData\Adobe\AAMUpdater\1.0\ gets created when a package is installed, but C:\Program Files (x86)\Common Files\Adobe\UpdaterResources usually needs to be created if you are deploying manually, so if you use the package method I described, you shouldn't need to worry about creating these directories and manually copying the files.

I hope that helps, you can check the IIS webserver logs to see if the end user machines are connecting to the AUSST server.

Sincerely,

Dom

 

a+p bahe
a+p baheAuthor
Participant
May 31, 2021

Hello Dom,

 

I want to save the possibility of packing the XML file in a new package and thus redistributing it for a later possibility.
Almost 50 computers would have to be installed with the new package. Perhaps it is also possible to distribute the file in the existing installations.

 

I created the two missing folders and copied the XML file "AdobeUpdater.Overrides" into them.
An error "... Return Code (1)" is now output.
The log file contains messages that indicate an incorrect configuration of AUSST.
We have to take a closer look at that.

 

Thanks Dom for the quick response
Henri

___Dom___
___Dom___
Inspiring
May 31, 2021

Hi Henri,

 

I would suggest opening a support case so that we can look at the errors in the logs to ascertain whether the problem is with the end users' machines ability to connect to the AUSST server (or download particular file types) or with the AUSST tool not downloading the files correctly, or not setting the permissions properly.

 

If you want to deploy the .overrides files, you can create an "empty" package (no applications such as Photoshop etc.) with just the Creative Cloud desktop application, and that will apply the settings you selected when creating the package, including the .overrides files you applied under your login to the Admin Console.

 

Hope that helps

 

Dom

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