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mmahoney812
mmahoney812
Participant
February 2, 2018
Answered

Clients report errors when downloading CC products from AUSST Server

  • February 2, 2018
  • 2 replies
  • 501 views

Hello,

I recently setup an AUSST server per adobe's instructions. The current error I am having is that when I open the creative cloud application on a client and try and download Photoshop CC2018 or any other Creative Cloud product, it fails around 5% with error code 113. BUT when I try and update Adobe CS6 product (Premiere Pro for example), it completes.

Any help would be greatly appreciated.


Thank you,

Mike

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Correct answer mmahoney812

Hello,

I fixed this with a fresh synchronization.

Thanks,

Mike

2 replies

mmahoney812
mmahoney812AuthorCorrect answer
Participant
February 14, 2018

Hello,

I fixed this with a fresh synchronization.

Thanks,

Mike

    rpandita
    rpandita
    Inspiring
    February 14, 2018

    Hi Mike,

    Generic Download errorFatal_ERROR = 113Download error. Unable to reach Adobe servers. Check your Internet
    connectivity and firewall settings, and then try again.

    Check this link for self help - Troubleshoot errors using Creative Cloud log files

    ~Rohit

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