Skip to main content
mmahoney812
Participant
February 2, 2018
Answered

Clients report errors when downloading CC products from AUSST Server

  • February 2, 2018
  • 2 replies
  • 497 views

Hello,

I recently setup an AUSST server per adobe's instructions. The current error I am having is that when I open the creative cloud application on a client and try and download Photoshop CC2018 or any other Creative Cloud product, it fails around 5% with error code 113. BUT when I try and update Adobe CS6 product (Premiere Pro for example), it completes.

Any help would be greatly appreciated.


Thank you,

Mike

This topic has been closed for replies.
Correct answer mmahoney812

Hello,

I fixed this with a fresh synchronization.

Thanks,

Mike

2 replies

mmahoney812
mmahoney812AuthorCorrect answer
Participant
February 14, 2018

Hello,

I fixed this with a fresh synchronization.

Thanks,

Mike

rpandita
Inspiring
February 14, 2018

Hi Mike,

Generic Download errorFatal_ERROR = 113Download error. Unable to reach Adobe servers. Check your Internet
connectivity and firewall settings, and then try again.

Check this link for self help - Troubleshoot errors using Creative Cloud log files

~Rohit