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Melanie241294228l2k
Participant
April 21, 2022
Question

Cloud file doesn't recognize me as the file owner

  • April 21, 2022
  • 3 replies
  • 7309 views

I made some illustrator files several months ago and saved them to the cloud. Now I am trying to open them and it says "Can't open file. The account you signed in with doesn't have access to this file. Contact the owner for more info." I am the original creator and I have an adobe account using one email that has both a personal account and a school account (which I can't remember if I've ever used this). The files appear in-app under "Your files" but if I go to assets.adobe.com it says "You have no cloud documents." Since I made them I've gotten a new computer and my original subscription ended and I am currently on a 7 day trial on my personal account. Also I'm a student and my institution paid for the subscription originally. I don't remember if I made the files after being signed into a personal account or a school account. When I'm signed into my school account if I try to go to assets.adobe.com I get: "Error 401: Unauthorized. You are not authorized to access this site." I'm just trying to make small changes to these files and recreating them from scratch would take weeks. 😞

 

Clearly the ownership of the files has gotten mixed up somehow since I made the files but I don't know how to check who Adobe thinks is the owner. 

3 replies

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Maggie36055389n7il
Participant
March 13, 2024

Hi @Melanie241294228l2k  -- I was having this problem too but found a workaround. If you can see your files in the Creative Cloud viewer, you can click the three ... menu in the top right to download them/save locally. Hope this helps!

    A
    ajahaleeb
    Participant
    November 28, 2024

    Thanks so much! I got in

    S
    Süleyman Fahr22161031g6i1
    Participating Frequently
    October 31, 2023

    I was having this problem too. If you do as shown in the pictures I added, your problem will be solved.

      L
      lua_duarte04
      Participant
      February 19, 2025

      That doesn't really resolve the issue, but it helps if you really need to access that one file. Honestely, very disapointed with Adobe cloud right now. 😕😕

        A
        Community Manager
        Anshul_NautiyalCommunity Manager
        Community Manager
        February 19, 2025

        Hi @lua_duarte04,

        Thank you for reaching out. I can see that you have an active Individual Creative Cloud subscription associated with the Adobe ID used to post this query. Could you please provide more details about the issue you are experiencing? I'd be happy to assist you accordingly.

        Regards,
        ^AN

        T
        Test Screen Name
        Legend
        April 21, 2022

        It seems likely that you saved it under your school account. You'd have to address with the school why you can't access the assets you made. The "you" with the school account and the "you" with the personal account are completely different, and get no rights over the other. (This isolation is built in and deliberate, because some people do have personal work that their employer must not see; and some employers have files that must not be accessed outside of work).

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