Cloud storage issue

Question

I am on an enterprise account that has 1TB of storage. However, after a recent update something happened because it is showing that I only have 2GB of storage and am now over my allotment. I cannot sync anymore files, either.

I have been back and forth with IT and they can't offer a solution beyond "log out, log back in," which fails to resolve the issue. Decided to post this here to see if I can get some help.

___Dom___ · Answer

Please ensure that you are logged in with your enterprise account, and not your personal Adobe ID to the "Creative Cloud" application. You can also check the amount of available storage on your account page at https://accounts.adobe.com/ - you appear to have a Creative Cloud 100 GB license associated with your e-mail address. There were some organisations upgraded to 1 TB per user, but this was rolled-back to 100 GB.

If the problem persists, please ask your IT department to open a support case to get this addressed.

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