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sakea988
Participant
May 20, 2020
Answered

Cloud Storage Says It's Full, But It's Not - Unable to upgrade

  • May 20, 2020
  • 1 reply
  • 987 views

My cloud storage says it has used 20.9GB of 2GB, however there was a surplus of space just yesterday and I have not used it or synced files since. I've deleted all of my synced files and files in my archive and have 0 synced Lightroom photos. I also have an enterpise account under my university, and it doesn't give me the option to upgrade my space. The main issue I have hear is this prevents me from using the extract feature in dreamweaver. 

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Correct answer SuJoshi

Hello,

Kindly follow the below steps and confirm if that fixed your issue.

  • Sign out of Creative Cloud
  • Using Activity Monitor (macOS) or Task Manager (Windows), ensure that the following two processes are closed: CoreSync and Adobe Desktop Service.

  • Navigate to the following path:

    macOS: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/

    Windows: C:\Users\AppData\Roaming\Adobe\

  • Rename the "Coresync" folder to "Coresync_old".
  • Relaunch Creative Cloud and check if you are logged in with the correct account. 

I hope this might fix your issue.

1 reply

Community Manager
SuJoshiCommunity ManagerCorrect answer
Community Manager
May 20, 2020

Hello,

Kindly follow the below steps and confirm if that fixed your issue.

  • Sign out of Creative Cloud
  • Using Activity Monitor (macOS) or Task Manager (Windows), ensure that the following two processes are closed: CoreSync and Adobe Desktop Service.

  • Navigate to the following path:

    macOS: <Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/

    Windows: C:\Users\AppData\Roaming\Adobe\

  • Rename the "Coresync" folder to "Coresync_old".
  • Relaunch Creative Cloud and check if you are logged in with the correct account. 

I hope this might fix your issue.

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