Cloud symbol missing and CC files folder not working

Question

Hi all,

does anyone have an answer to my problem?

When I open the Adobe CC app on my desktop there's no cloud symbol at the very top right of the window. There's only "Fonts", "Messages" and "Account" but no cloud symbol. See screenshot:

That's maybe the reason why the Creative Cloud Files folder doesn't work and I can't create links to videos I put into that folder.

Any ideas? I installed Adobe CC just a few weeks ago and the CC app even updated itself. So, everything should be up to date.

Thanks in advance,

Daniel

kglad · Accepted Answer

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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