Manni_Dasheimer

Participant

Question

Cloud-Team

Forum|Forum|11 years ago
July 15, 2014
4 replies
794 views

hallo, ich bin in einem cloud team und habe die zweite cloud auf einem weiteren Rechner installiert und wieder deinstalliert. Jetzt habe ich einen neuen Rechner und bekomme immer Fehlermeldungen,wenn ich die Programme über mein Adobe-Konto herunterladen will.

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Legend

Moving to Deployment for Creative Cloud for Team, Enterprise, & CS

Participant

Bei mir ist das selbe nur das ich win windows betriebsistem habe

Manni_DasheimerAuthor

Participant

Photoshop: Installationsanleitung

Leider gibt es momentan Probleme, bitte wiederholen Sie den Vorgang später. Wenn das Problem weiterhin auftritt, wenden Sie sich an den Support.

Ich benutze auf dem neuen Rechner Linux, ist das das Problem?

Community Expert

Community Expert

adobe doesn't make products for linux.

Manni_DasheimerAuthor

Participant

:-( i thought/hope it would work together. thanks!

Community Expert

Community Expert

clean your computer and then try to install, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

if that fails, indicate the error message.

Participant

hi, i have the same problem and tried th cleaner solution. but i didnt work. could you give me some other solution please. i use macbook pro. thanks

Community Expert

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials