Combining individual users storage

Question

So We have just had the update to the Admin Console and one of the new features we were told to expect was the following, (I quote an Adobe email)."Combined your individual users’ storage capacities into pooled storage for the whole team, so individuals have the flexibility to store more than 1TB of content"We have 34 users with Creative Cloud All Apps, so that should be 34tb in total. We are on Teams but that looks like it’s now the same as Enterprise.. We need one of our user to have more than the default 1tb, and although Adobe led us to believe that would be possible now, we cannot see how to do this in the Admin portal. Adobe Support don’t seem to be up to speed with what been promised with this Admin Console update.There is also the info here.https://helpx.adobe.com/enterprise/using/storage-for-business.html
Which clearly outlines this being part of the new features, Yet Support haven’t got a clue and get stuck on users quotes only be 1tb and that maximum any one user can have.
“Better storage flexibility with pooled quota
Applies to: Creative Cloud for teams and Creative Cloud for enterprise
Now, all user storage quotas are combined and shared across the whole team. This allows those who need more storage to access unused storage from those who need less.
Previously, Adobe storage was allocated per license with a storage limit. For example, when an organization purchased 50 Creative Cloud licenses, each license was allocated the entitled amount of storage. Users who reached their limit needed to delete some content or have their organization purchase more storage—even if others weren't using their full quotas.
With this update, allocation is now based on the total storage amount purchased instead of per license. So, if an organization purchases 50 Creative Cloud licenses, each user still gets the entitled amount of storage—but now any user can exceed their entitled allocation as long as the organization hasn’t exceeded its total amount of allocated storage. For more information, see Manage Adobe storage.”
 
To be clear in the past this user had the storage upgrade that was possible and had 2tb in total, but as that’s only available on 'personal' accounts no Business ID's they have now lost this.
We have spoken to 2 different Adobe specialists at our resellers and both agree that this is should be possible, but no one knows how to do it...Anyone?

defaultwfvhdhl39vk7 · Accepted Answer

you're welcome.

and sorry about that failure. but yes, keep trying. that's the help you're paying for.

these are other user forums, and sometimes other users can help but i'm not sure this is one of those problems with which other users can help. ie, each account probably has a different reason for the storage failure.

BUT, if you get your problem solved, please return and post your solution. it just may help others.

I just got off with support. They told me that storage pooling is just for the Shared files area. You cannot allocate more storage to a user no matter how much you have. you would have to purchase more for the user or assign them additional licenses to give them more storage. Below is the exact response i got. This is just another way Adobe's new admin console sucks. It has to be the worst update ever. I refuse to give adobe more money for additional space when i have 11 TB free. I'd rather put my files on Dropbox.

Thank you for the information, this is to inform you that we cannot increase or add additional storage in the business account however we can add additional storage in the indivdiual account. Pool data is available to share the data or the project on which the users are working on and not to increase storgae, however if you still need more storage then you can assign any additional license to the user and she can have the additional storage (workaround)

David26561501qonr · Answer

I agree with others here - no signs of it working. We've got massive amounts of available storage overall, but no way to move it to the users who want more than the default allocation. I have the new storage tab in my admin portal, so presumably the new feature has been released to us. But there is no way either to decrease the allocations of some users (in order to create some available storage to reallocate), or to increase the allocations of certain users. The documentation is a bit vague in reality - pages such as the following say you can do it, but have no screen shots that show what controls, and where, should appear to allow you to do it: https://helpx.adobe.com/uk/enterprise/using/manage-adobe-storage.html