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Correct answer Nikhil R Gupta

Hello Nikhil

Yes indeed I generated the challenge codes one by one and then I copied them into the Excel file that I saved in CSV format.

When I try to load it into the Adobe console I get the message "Can not parse the file"

My OS is from French language. I followed your recommendations by creating a text file that I renamed in CSV but at the time of download the result is the same, "Can not analyze the file".

  Thanks anyway for your help.

Brahim IDRISSI


Hello brahimi61966040

I believe it could be because of the OS in different language. Could you send me the csv file and I can try to check. I sent you a message. You may check that.

Thanks,

Nikhil Gupta

1 reply

Vikrant R
Vikrant R
Inspiring
May 31, 2019

[replying in English ; You can use the "Translate" function ]

You can use the Adobe Licensing Toolkit to generate the challenge codes. Eligible customers can download it using the Admin Console. For more details see here.

B
brahimi61966040Author
Participant
May 31, 2019

Thank you for your return but my problem is different. I created a CSV (Excel forma csv dos) file containing a list of challenge codes, but this file is not recognized by the Adobe console when I want to generate licenses for FRL activations.

Nikhil R Gupta
Nikhil R Gupta
Legend
June 1, 2019

Hello brahimi61966040

Did you generate the Challenge codes one by one and then copied them in the CSV or did you follow the steps for Generate unique client codes for Multiple computers? Are you getting any errors while uploading?

Not sure about the OS you are using but I have seen issues with uploading CSV files created in Excel installed in non English Operating system.

You may try the below steps:

1. Create a text file and rename it to .csv.

2. Try the steps for Generate unique client codes for Multiple computers and let the challenge codes automatically append in the CSV file. Link

3. Once you have the codes from all the machines, then you can try to upload the CSV again and check.

Thanks,

Nikhil Gupta

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