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stevebit56
Participant
December 19, 2013
Answered

commercial Volume License product

  • December 19, 2013
  • 3 replies
  • 2268 views

I bought this version of Adobe Creative Suite 6 Design & web Premium for a web site in Canada when I received the item I get this letter telling me that this is a Commercial Volume License Product. Then is says that it will automatically register once it's activated the Registration transfers to my name after I install it and activate the product. My question is will this cost me a fee to do this and do I have to belong to some kind of service to use this software I hope I didn't get myself into something that is going to cost me a bunch of money because the price of the package was so cheap from the vender.  SO I NEED SOME HELP HERE ASAP SO IF I NEED TO SEND THIS BACK  BEFORE MY TIME IS UP IF I SEND IT BACK IT WILL COST ME 20% FOR BUYERS REMORSE!!!! 

    This topic has been closed for replies.
    Correct answer Rajashree Bhattacharya

    Hi Stevebit56,

    It will not cost any money to download & install the product. Though you have purchased it from reseller, once the order was completed, you must have got a e mail from Adobe which states the Adobe

    order number & the email under which it has been purchased.

    Below mentioned are the links for the videos which I am forwarding to you to get assistance in retrieving serial numbers, downloading software’s and running purchase history reports from LWS.

    Retrieve Serial Number On LWS

    Download Software From LWS

    How To Run Reports On LWS

    Regards,

    Rajshree

    3 replies

    J
    Jim Gasperini
    Participating Frequently
    December 16, 2014

    Hello, Rajshree--

    I also purchased a "Commercial Volume License" version of CS6 from a reseller in Canada. The applications activated automatically as promised, and worked fine for some months.

    Then I took a subscription to Creative Cloud. I recently cancelled my subscription, preferring to go back to my purchased CS6. Now however When I try to open Photoshop CS6, or InDesign CS6, Adobe Applications Manager appears, demanding that I renew my Creative Cloud subscription. I have tried uninstalling and reinstalling everything, using CD Cleaner, all to no avail. I have tried associating my copy of CS6 with two Adobe IDs. When I enter the serial number that came with the CD, a red box appears with the text "Please enter a valid serial number."


    I tried following the advice in the video linked in your post here, to retrieve serial numbers from LWS, in hopes that there is some other serial number that I need. Alas when I get to licensing.adobe.com, I am told that I am "not recognized as an authorized user of this site."


    Trying to fix this has now taken several days of my life. Please suggest what I can do. I have been unable to reach Chat Support, unfortunately.

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    December 16, 2014

    Please try to follow the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html and that should resolve the problem.


    In case after all the steps performed if you are still facing issues, you can contact support Contact | Adobe

    Customer resources | Adobe Buying Programs

    Regards

    Rajshree

    J
    Jim Gasperini
    Participating Frequently
    December 16, 2014

    Thanks for the suggestion, Rajsfree. FYI, The page

    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

    seems to be out of date. It suggests for example finding a and deleting

    " OPM.db file in the \User\\Library\Application

    Support\Adobe\OOBE folder."

    In my Mac OS 10.8.5, there is no OPM.db file in that folder, or anywhere

    else.

    I will try Contact Adobe once again, but I have had enormous difficulty

    connecting. I finally got through last night after waiting half an hour,

    only to be told that there was none at the necessary specialist department,

    and I should try again "during business hours," whatever that means (US

    business hours or India?)

    vmcd
    vmcd
    Participant
    October 6, 2014

    Is this valid?

    Rajashree Bhattacharya
    Rajashree Bhattacharya
    Legend
    October 8, 2014

    Please let me know the feature which you wanted to validate.

    Regards

    Rajshree

    Rajashree Bhattacharya
    Rajashree BhattacharyaCorrect answer
    Legend
    December 24, 2013

    Hi Stevebit56,

    It will not cost any money to download & install the product. Though you have purchased it from reseller, once the order was completed, you must have got a e mail from Adobe which states the Adobe

    order number & the email under which it has been purchased.

    Below mentioned are the links for the videos which I am forwarding to you to get assistance in retrieving serial numbers, downloading software’s and running purchase history reports from LWS.

    Retrieve Serial Number On LWS

    Download Software From LWS

    How To Run Reports On LWS

    Regards,

    Rajshree

    J
    johncarlson21
    Participant
    December 26, 2013

    I have also done the same thing, but I did not receive an email from adobe, just the company that I purchased the product from.

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