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belinda_6531
Participant
May 12, 2025
Answered

Company Rebrand - email domains have changed for all users

  • May 12, 2025
  • 1 reply
  • 230 views

Hi everyone,

 

My company has just gone through a rebrand which means that we are now using a new email address domain. Is there any way for me, account admin, to update everyone's emails for them? Or does each team member have to log on and update their own email? 

 

Thanks in advance! 

Correct answer Anshul_Nautiyal

Hi @belinda_6531,

 

Thank you for reaching out.

Based on your query, it appears you're looking for a way to centrally update all users’ email addresses due to a recent company rebrand that resulted in a domain change. Kindly confirm if this is the issue you need assistance with.

In this scenario, you have two primary options for updating user email addresses:

  1. Remove and Re-add Users Individually:
    You can remove users from the Adobe Admin Console and re-add them using their new email addresses. For step-by-step instructions, please refer to this guide:
    Manage Users Individually

  2. Bulk Upload Users:
    After removing existing users, you can upload a CSV file to re-add them in bulk with their updated email addresses. Guidance on this process can be found here:
    Bulk Upload Users

Please try this and let us know if you need further assistance or have any additional questions. We're happy to help.

Regards,
^AN

1 reply

A
Community Manager
Anshul_NautiyalCommunity ManagerCorrect answer
Community Manager
May 13, 2025

Hi @belinda_6531,

 

Thank you for reaching out.

Based on your query, it appears you're looking for a way to centrally update all users’ email addresses due to a recent company rebrand that resulted in a domain change. Kindly confirm if this is the issue you need assistance with.

In this scenario, you have two primary options for updating user email addresses:

  1. Remove and Re-add Users Individually:
    You can remove users from the Adobe Admin Console and re-add them using their new email addresses. For step-by-step instructions, please refer to this guide:
    Manage Users Individually

  2. Bulk Upload Users:
    After removing existing users, you can upload a CSV file to re-add them in bulk with their updated email addresses. Guidance on this process can be found here:
    Bulk Upload Users

Please try this and let us know if you need further assistance or have any additional questions. We're happy to help.

Regards,
^AN

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