Complaint about a very inappropriate technician

Nancy,

I rarely complain about anything and I wouldn't have gone through the trouble of spending 10 minutes looking thoroughly through the website for a place I contact someone about given my extremely busy schedule.   Members of my team were present as this was occurring and they were also completely shocked by his behavior and immediately implored me to start copying the conversation so we could report him.

He first fixed the problem himself by remoting into my Mac. If everything stopped there, we would have been good and very happy.   But instead of just concluding the event, he came at me with very condescending questions.  He asked me why I wasn't capable of doing that myself since he sent instructions.   He did send instruction but they assumed we knew how to do something first before so we weren't able to do it correctly.  He claimed the knowledge of how to get the into the main library folder on a Mac is universal knowledge. Obviously, it isn't.  Nothing else could be read into his messages.  They were very inappropriate and not a good representation of this company.  

I look forward to speaking to a representative.  Case E-000077693