Complaint about customer service for enterprise accounts

I work for a state education organization on a grant funded project on the far west side of the state. The project is migrating back to the state department of education offices on the far eastern side of the state. This is a major project. I orginally held a project based adobe account but the office assistance for my organization was tasked with opening an organizational Adobe account for all employees (me included). In April I woke up to find my project account closed and had to go through a major headache with Adobe support to get access back to my individual project account and have those files moved to my new organization account. This was a problem from the get go, because the project was moving back to the state and the Project account needed to re-assignable to the new department of education administrator. State agency now has their own Adobe account and I need ADOBE to migrate these cloud files to the new State Department of Education account from my regional educational organization account. I do not think this is an unreasonable thing to ask Adobe to complete. They migrated my digital files from the individual account to the organization account. When I finally got a live chat agent the only solution they would offer was that I need to download what are literally HUNDREDS of project files one at time and then ship those files off by mail to my colleague at the state office who would then need to upload those files to their account!!!!!!!!! Are you kidding me? Please tell me this is not your "best" solution. I asked to speak to a manager and the live agent went dead.  I am uploading the chat transcript. PLEASE HELP!