Skip to main content
Participant
December 10, 2019
Answered

Complete, and utter, f-ing b-llshit

  • December 10, 2019
  • 2 replies
  • 397 views

Adobe just sent me 3 authorization codes in a row via text for 2-step authorization and then deactived my account for "security purposes". 

I have spent the last 15 minutes trying to find a support chat or email on the support site to no avail. Any tips on how to solve this? 

 

Edit: 

They won't even let me use the F-word the F-ing bastards 

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Alvzed, I can confirm that two of your posts to this public discussion forum were blocked due to your use of profanity. Please be aware that this is a public discussion forum, accessible to anyone with internet access, and profanity is against our community guidelines.

 

I reviewed the account you used to post to this public discussion forum, and I can confirm that you have an active Creative Cloud for Team membership.  I am also showing no interactions with our support team under the e-mail address you used to post to this public discussion forum.

 

If you are still experiencing problems, then please work with your local Creative Cloud for Team admin to open a support case with the Admin Console.  For more information see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html.

2 replies

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
December 10, 2019

Alvzed, I can confirm that two of your posts to this public discussion forum were blocked due to your use of profanity. Please be aware that this is a public discussion forum, accessible to anyone with internet access, and profanity is against our community guidelines.

 

I reviewed the account you used to post to this public discussion forum, and I can confirm that you have an active Creative Cloud for Team membership.  I am also showing no interactions with our support team under the e-mail address you used to post to this public discussion forum.

 

If you are still experiencing problems, then please work with your local Creative Cloud for Team admin to open a support case with the Admin Console.  For more information see https://helpx.adobe.com/enterprise/using/support-and-expert-services.html.

LinSims
Community Expert
Community Expert
December 10, 2019

This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues.  Click the following to contact Adobe customer support staff for help: 

 

https://helpx.adobe.com/contact/support.html

 

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

 

You could try contacting Jeff Wright directly. He is a forum manager for this forum and an Adobe employee. I don't think he can help you personally, but he may be able to get customer support to talk to you directly. I think he's in CA, though, so expect it to be a couple hours for response.

 

And yes, the nannyware is annoying but they want a family-friendly forum here, so ...