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Alejandro25693668v7ht
Participant
August 17, 2022
Question

Compre licencias por un año pero me entregaron 6 meses

  • August 17, 2022
  • 1 reply
  • 115 views

buenas tardes,

compre licenciamiento para varios productos de adobe con un partner, estas fueron por 1 año o al menos asi fue l pedidfo y lo que se pago a este partner pero solo me entregaron licencias por 6 meses, he estado tratando de solventar esto con el partner de adobe pero solo me dan largas ya a este punto despues de varios meses ya de plano no me contestan, he tratado de buscar como contactar con adobe para ver si me pueden ayudar pero no encuntro como comuncarme, soy de mexico y aqui el telefono solo da informacion y todo te redirige a la pagina web, pero en lapaginas no hay ninguna informacion com para atender esta situacion

espero alguien aqui me pueda asesorar

    This topic has been closed for replies.

    1 reply

    LinSims
    Community Expert
    LinSimsCommunity Expert
    Community Expert
    August 17, 2022

    I've moved this to the Account, Payment,  forum for you, which is the appropriate forum for your question.

    The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs, installation issues, or account issues such as subscription questions or billing problems, or generalized questions about Creative Cloud services.

    * Product questions should be posted in the associated product community.
    * Installation questions should be posted in the Download & Install community.
    * Account issues, including subscription questions or billing problems, should be posted in the Account, Payment, & Plan community.
    * Questions about the Creative Cloud desktop app or general questions about apps in the Creative Cloud should be posted to the Creative Cloud Services community.

     

    The first thing I"d check is if the partner you purchased from is an official Adobe partner. If not, they might have sold you either crackware or something that was supposed to be sold only to businesses. See here: 

    https://www.adobe.com/partners/partnerfinders.html

     

    In either case, This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    CHAT: Click the following to contact Adobe customer support staff for help:

    https://helpx.adobe.com/contact/support.html

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    Click the chat icon at the bottom right of the page to open a chat session.


    If that doesn't work, try this link, which opens a chat window directly:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen


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