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Stefanie B
Participant
October 17, 2018
Question

Connecting to CC crashes MacBookPro

  • October 17, 2018
  • 1 reply
  • 137 views

Hello,

i tried to install Creative Cloud for teams on my MacBookPro in the the homeoffice, then my MacBook crashed and doesn't boot anymore. I find out that the connection to CC needs the dedicated grafic chip (AMD Radeon HD), wich is now overheated (i contacted the apple support). What can i do? Do the CC apps work without a dedicated grafic chip? Can i deactive the external AMD and work with the internal chip (Intel HD Graphics) ? Or is there another solution?

Best Regards

Steffi

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    1 reply

    kglad
    Community Expert
    Community Expert
    October 17, 2018