Connection to creative cloud

Forum|Forum|5 years ago
September 22, 2020
1 reply
550 views

Hello

i'm trying to install adobe sofwares on my macbook. We have a team account.

i downloaded creative clouds, and i can login without trouble, but imediatly after i have a screen saying that i have been disconnected...if i log-in again, same thing happened again and again.

i don't know what to do, its the first time i see this, i never had such issues on other computer.

thank you

This topic has been closed for replies.

Vikrant R

Inspiring

Try troubleshooting using the instructions outlines in the following article: https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html.

If the issue still persists, do let us know. It'll be helpful, if you can also share a screenshot of the of the error you encounter.

G

geoffreymenissierAuthor

Participant

hello,

thank you, but it didn't solve the problem, i tried at work and at home so different connection.

i can log with my email/password (i can see the green check icon after both steps) but immediatly after that i have this screen.

thank you

S

SuJoshi

Community Manager

Kindly share the screenshot of the proxy settings. You will find it under system preferences>> network>> advance>> proxies tab.

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