Hello,
Since yesterday and randomly, some users can no longer log in to Adobe products via Creative Cloud or directly through the application. It gets stuck at the license check during the opening. I have tried everything in the articles related to connection issues, but nothing seems to work. Have you encountered this issue before?
@Franck38544447lmq4 if you are able to replicate outside of your company firewall then it has to be the deployment. I found this post from 2020 regarding error 109: https://community.adobe.com/t5/download-install-discussions/unable-to-install-photoshop-and-or-premiere-pro/m-p/10834180
Hello,
It seems that an old package was generated on the Adobe Admin console a few years ago. The package didn't update the Adobe DC client on desktop. We generated a new one and deployed it on several desktops. It solved the problem, and the other products online or via Adobe Creative are okay now.
Thank you for the help !
Regards
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