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Participant
Jun 15, 2021 10:42 AM UTC
Question

Constant logout from creative cloud

I recently upgraded to the lastest version of CC and have had non stop problems with being logged out of my account. If I log into Creative Cloud dektop I seem to be able to open one piece of the Adobe suite without issue. If I then try to open another piece of software, I am logged out of my account. I am then unable to log back in without immediately being logged out. If I restart my computer the cycle resets itself.

 

Does anyone have any idea what the problem might be?

 

For reference I work in an office of four people. All of the licenses were upgraded at the same time and no one else has this issue.

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7 replies

Community Expert
Jun 20, 2021 2:41 PM UTC

Did you manage to get the problem resolved?

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Ben5E67Author
Participant
Jun 23, 2021 8:04 AM UTC

No I followed all of the instructions and it made no difference. I am still experiencing the same issues. Could it be a problem with my account rather than the software?

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Karis26103148xuey
Participant
Oct 22, 2022 10:26 PM UTC

Were you able to solve the issue? I am experiencing the same problem, please let me know. Tks 🙂

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Community Expert
Jun 15, 2021 11:12 AM UTC

The page below covers the logging out issue:
https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html


Hope the above helps resolve your siutaion. If it does not, tell us what you have done to help with other options.

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Ben5E67Author
Participant
Jun 15, 2021 10:44 AM UTC

I recently upgraded to the lastest version of CC and have had non stop problems with being logged out of my account. If I log into Creative Cloud dektop I seem to be able to open one piece of the Adobe suite without issue. If I then try to open another piece of software, I am logged out of my account. I am then unable to log back in without immediately being logged out. If I restart my computer the cycle resets itself.

 

Does anyone have any idea what the problem might be?

 

For reference I work in an office of four people. All of the licenses were upgraded at the same time and no one else has this issue.

Translate
Community Expert
Jun 15, 2021 10:52 AM UTC
-Manan