contact issues

Question

hi, i need speak with someone about my adobe plans - and i cant find a chatoption. i called the 0800.. number, that does not work.

whats wrong with adobe? where is the service?

i need a call please.

language german please

location in vienna/austria

kglad · Accepted Answer

assuming you posted in the wrong forum (otherwise, follow @Test Screen Name's suggestion), there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Test Screen Name · Answer

Is this an Enterprise/Team license? For which you are the administrator? If so use the Admin console to create a support case.

Is this an Enterprise/Team license? For which you NOT are the administrator? You must go through the administrator.

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