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Participant
May 5, 2022 12:39 AM UTC
Question

Contact Support

Is there anywhere on Adobe where I can contact customer support directly? I needed Creative Cloud for three months at my school and I accidentally bought the annual plan instead of the monthly plan and I cannot cancel my plan now without paying a hefty fee. I am happy to pay the normal monthly plan price for the months that I have used it because I have no use for any of the apps for the next seven months until my subscription is up. 

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5 replies

Participant
Jan 24, 2023 7:50 PM UTC

Has anyone found an email address?

I am not able to use chat as, well, I have other things to do than wait to not be helped. 

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kglad
Community Expert
Community Expert
Jan 24, 2023 7:57 PM UTC

open the support tab on your admin console > start chat or start case or request expert session.

 

you can't start support via email.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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Participant
Jan 24, 2023 8:01 PM UTC

Oh well, that's a shame. 

Thought I'd ask anyway. 

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Vikrant R
Inspiring
May 6, 2022 7:58 AM UTC

The best way would be to contact the Support team via Chat.

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