Contacting Adobe, the most frustrating experience

It is almost a month I have been trying to contact Adobe. I thing somebody is kidding me. We pay substantial amount in our Teams subscription for many years. But there is no way how to speak with Adobe. 

- Chat means chating with robot, and if you get to the person, you are transfered to other team, as many times as you are kicked out of the chat with no reason.

- adobe Ticket system seems to be an AI robot from Wish, who repeats the same and sending links to the help, (which we read multiple times and did not find answer there). Answers to the ticket seems to be waste of time

- calling, if you get through, you get to the person, who a) know nothing and you spend hours waiting for his "Let me consult with my superior"  b) is sitting in middle of Times Square (so noisy background you can hear everybody, but the person talking to)  c) speaking poor english  d) transfering you to other team, "who knows", so many times that the call disconnects. 

All Adobe  subscripton feels like a scam, you take money, every month, but do not dare to ask us anything.  

How is that behavior possible, is there somebody in Adobe, to have dignity to care about clients?